1. Introduction

Silverback Consulting Group LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silverbackconsultinggroup.com, contact us, or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

2. Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you:

• Fill out a contact or consultation request form on our website
• Call, email, or text our business
• Engage our services as a client
• Communicate with us via SMS, email, phone, or social media
• Subscribe to receive communications from us

This information may include your name, email address, phone number, mailing address, financial information relevant to the services requested, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or source
• Device type and operating system
• Cookie data and usage analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our consulting services
• To respond to your inquiries and schedule consultations
• To send appointment reminders and service updates
• To communicate with you about your account and services
• To send SMS messages you have opted into receiving
• To comply with legal obligations and protect our legal rights
• To analyze and improve our website and services
• To prevent fraud and ensure the security of our platform

4. SMS Messaging & Text Communications

Consent to Receive SMS

By providing your phone number and checking the SMS consent box on our forms, you expressly consent to receive automated and non-automated text messages from Silverback Consulting Group at the phone number provided. These messages may include:

• Appointment confirmations and reminders
• Client onboarding information and next steps
• Service coordination and progress updates
• General communications related to your consulting engagement
• Promotional offers related to our services (if opted in)

Message Frequency

Message frequency varies based on your service engagement. You may receive up to 4–6 messages per month. Message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out

You may opt out of SMS communications at any time by:

• Replying STOP to any text message from us
• Emailing us at [email protected] with “SMS OPT OUT” in the subject line
• Calling us at +1 (844) 930-3863

Upon receiving your opt-out request, we will send a final confirmation message and then cease all SMS communications. Opting out of SMS does not affect your ability to receive services.

Help

For assistance with SMS communications, reply HELP to any message or contact us at [email protected].

No Sharing of Phone Numbers

Your mobile phone number will not be shared with or sold to any third party for their marketing purposes. Phone numbers collected for SMS communications are used solely for the purposes described in this policy.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website and delivering our services (e.g., CRM software, payment processors, SMS platforms). These vendors are contractually prohibited from using your data for their own purposes.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your explicit consent for purposes not covered by this policy.

6. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure access controls and password policies
• Regular security reviews of our systems
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of SMS and email communications
• The right to data portability where applicable

To exercise any of these rights, please contact us using the information provided in Section 10 of this policy.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain features of our website.

We may use third-party analytics tools such as Google Analytics to understand how visitors interact with our website. These tools may collect information about your visits in an aggregated, anonymized form.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.